Includes index.

pt. [1]: How the world became flat. While I was sleeping -- The ten forces that flattened the world: 11/9/89 (when the walls came down and the windows went up) ; 8/9/95 (when Netscape went public) ; Work flow software (let's do lunch: have your application talk to my application) ; Open-sourcing (self-organizing collaborative communities) ; Outsourcing (Y2K) ; Offshoring (when China joined the WTO) ; Supply-chaining (Wal-Mart) ; Insourcing (UPS) ; In-forming (Google, Yahoo!, MSN Web Search) ; The steroids (digital, mobile, personal, and virtual) -- The triple convergence -- The great sorting-out. -- pt. [2]: America and the flat world. America and free trade (is Ricardo still right?) -- The untouchables -- The quiet crisis -- This is not a test. -- pt. [3] Developing countries and the flat world. The virgin of Guadalupe. -- pt. [4] Companies and the flat world. How companies cope. -- pt. [5] Geopolitics and the flat world. The unflat world -- The Dell theory of conflict prevention. -- Conclusion. Imagination: 11/9 versus 9/11.